Privacy - Koi Peptides

Information we collect

We collect three categories of information:

Information you provide

Name, email, phone, shipping address, billing address, institutional affiliation, and any sequence or research-use details you submit through forms or quote requests.

Information collected automatically

IP address, browser type, device information, pages visited, referrer, and timestamps. Used for security, fraud prevention, and aggregate analytics only.

Information from third parties

Payment processors (transaction confirmation), shipping carriers (delivery status), and institutional verification services for wholesale accounts.

How we use information

We use the information we collect to:

→Process and fulfill orders, including custom synthesis requests
→Provide customer support and respond to inquiries
→Verify research-professional eligibility for restricted compounds
→Send transactional emails (order confirmations, COA notifications, shipping updates)
→Improve site security, prevent fraud, and detect abuse
→Comply with legal obligations and applicable export controls

Cookies & analytics

We use first-party cookies for essential site functions (cart state, login session, age/research-use confirmation) and a small set of analytics cookies to understand aggregate usage. We do not use third-party advertising cookies.

You can disable cookies in your browser settings; some site functions (cart, login) will not work without them.

Data security

All data in transit is protected by TLS encryption. Payment information is processed by PCI-DSS-certified providers and never touches our servers in raw form. Account credentials are stored as salted hashes.

No system is perfectly secure. If we discover a security incident affecting your data, we will notify you by email within 72 hours of confirming the scope.

Your rights

Depending on your jurisdiction, you may have the right to access, correct, port, or delete your personal information. California residents have additional rights under the CCPA; EU/UK residents have rights under the GDPR/UK GDPR.

To exercise any of these rights, email [email protected]. We will respond within 30 days. We may need to verify your identity before processing the request.

Children's privacy

Our website and products are not intended for users under 21. We do not knowingly collect information from minors. If you believe a minor has provided information through our site, contact us and we will delete it.

Updates & contact

We may update this policy from time to time. Material changes will be flagged on this page and emailed to active customers.

Privacy questions? Email [email protected] or write to Koi Research Labs LLC, 8717 Burnet Road, Suite 200, Austin, TX 78757.

Privacy policy.